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Assistant General Manager

Responsibilities:

  • Assists the General Manager in the overall booking of the facility
  • Review of contracts to protect Spectra interests, risk, exposure and financial results.
  • Assists the General Manager and other Directors in recruiting, selecting, hiring, and training employees, as required; provides or coordinates training as needed; works with direct reports to correct problems; implements discipline and termination procedures.
  • Works closely with the Directors on the day to day management of their various departments. This also includes attending and participating in weekly departmental meetings.
  • Assists the General Manager in the review and administration of the facility s operating and capital budgets.
  • May be required to attend and participate in event/show settlements.
  • Works closely with Event Managers and Guest Service Managers to ensure that all event related requirements are being completed in a timely manner. This includes preparing staffing estimates for promoters.
  • Establishes and maintains effective working relationships with staff, stakeholders, sponsors, premium seat holders, promoters, tenants, vendors, contractors, and all facility users
  • Assists the General Manager in planning, implementing, and evaluating staff though our Performance Management Program
  • Assists the General Manager in addressing and recommending actions on all personnel matters.
  • Directly responsible for addressing and potentially responding to all customer service feedback that our facility receives
  • Must actively participate in and monitor the progress of our GREAT Experiences program
  • Serves as a secondary cheque signer, behind the General Manger and the Director of Finance, on arena cheques
  • Serves as the Manager on Duty (MOD) for selected events.
  • Represents the General Manager at various meetings / functions as needed
  • Other duties as assigned by General Manager

Qualifications

  • Bachelor s degree from an accredited college or university preferred.
  • Minimum of five years experience in public facility management.
  • Minimum 3 years of direct supervisory experience at the Director/Manager level.
  • Working knowledge of sales, marketing, event services, security, facility maintenance, finance, human resources, audiovisual, telecommunications, and food and beverage operations.
  • Excellent communication, inter-personal, organizational and customer service skills.
  • Ability to plan, direct, and evaluate the performance of staff. Proven leadership ability.
  • Willingness to work a flexible schedule including, early mornings, evenings, weekends, holidays, and an extended number of consecutive days.
  • Must have computer proficiency in Microsoft applications.
  • Open to transfer to any geographical location.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.



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